In a world where online shopping has become the preferred method, it's good to know which retaliers offer the best experience. In a survey published yesterday, J. Crew has been named the number one online retailer out there. The survey, conducted by StellaService, credits the high rating to a speedy delivery time and outstanding customer service.
Since just last month, J. Crew has sped up their average delivery time by two days. Their customer support-- especially phone support--has been exceptional. The Huffington Post reports that CEO, Mickey Drexler, personally called an upset customer to resolve the customer's issue. How's that for service?!
Their return & exchange policy, is also generous. We know that by shopping online, we're running the risk of an item not fitting properly, or not liking it when we see it in person. we know that our confidence in online purchases depends on the return/exchange policies of the retailer. J. Crew allows for online purchases to be returned in stores (U.S. purchases only), as well as by mail. The return/exchange must be accompanied by a receipt, which is to be expected.